Returns & Refunds Policy

Last Updated: 2 November 2026

At ESSETIKA, we believe that a premium shopping experience should come with clarity, confidence and dependable customer care.

Every product we offer is selected with attention to its design, functionality and intended use. To maintain product integrity, hygiene standards and a consistent shopping experience, certain items are not eligible for returns or exchanges once delivered.

We encourage you to review this policy before placing your order.

1. Our Returns Policy

Return eligibility depends on the product purchased and the nature of your request.

ESSETIKA does not offer general returns or exchanges for change of mind, personal preference or accidental purchases on products designated as non-returnable.

For products specifically marked as Return Eligible, customers may request a return within 7 calendar days of delivery, provided the product:

• Is unused, unworn and unwashed.

• Remains in its original condition and packaging.

• Has all original tags, seals and labels intact.

• Includes all accessories, manuals and complimentary items supplied with the order.

• Has not been altered, damaged or mishandled after delivery.

All return requests are subject to eligibility verification.

Products not explicitly marked as return-eligible are not eligible for change-of-mind returns unless otherwise stated or required by applicable law.

Important: These restrictions do not affect your rights if a product arrives damaged, defective, incorrect or materially different from its advertised description.

2. Hygiene, Beauty & Personal-Use Products

For Your Safety. For Everyone's Confidence.

Certain products are intended for close personal contact, hygiene-sensitive use or direct application to the body.

To protect customers and maintain product integrity, we do not accept change-of-mind returns, refunds or exchanges for the following categories:

Beauty & Skincare

• Facial-care devices and beauty instruments

• Facial massagers and toning devices

• Skincare creams, serums, gels and lotions

• Makeup and cosmetic products

• Makeup tools, brushes and applicators

• Hair-removal and personal-grooming products

Haircare & Styling

• Electric hair curlers and straighteners

• Heated styling devices

• Hairbrushes, combs and styling accessories

• Haircare products, oils, masks and treatments

• Personal styling and grooming tools

Eye, Oral & Personal Care

• Eyelash curlers and related beauty tools

• Eye-area cosmetic products and applicators

• Oral-care and dental hygiene products

• Toothbrushes and personal-cleaning devices

• Shaving and trimming accessories

• Personal hygiene and sanitary products

Toiletries & Consumables

• Soaps, body washes and cleansers

• Shampoos and conditioners

• Deodorants, perfumes and fragrances

• Personal-care consumables

• Other products intended for direct bodily application or hygienic use

Intimate & Close-Contact Products

• Innerwear and intimate apparel

• Shapewear and similar close-contact garments

• Swimwear and hygiene-sensitive clothing

• Products intended for intimate or personal use

These restrictions apply regardless of whether the customer has used the item, except where ESSETIKA expressly states otherwise or applicable law requires a remedy.

A product arriving damaged, defective, incorrect or materially not as described will still be eligible for an appropriate remedy under this policy and applicable consumer law.

3. Electronics, Gadgets & Lifestyle Accessories

Electronic products, smart gadgets and accessories may require special handling because their condition, packaging and functionality are important.

For these products:

• Returns for personal preference, change of mind or accidental selection are not accepted unless the product listing expressly offers them.

• Opened, activated, used or altered electronics are not eligible for discretionary returns.

• Products damaged through misuse, accidental drops, improper handling, unauthorized repairs or external causes after delivery are not eligible for change-of-mind returns.

Where an electronic product arrives damaged, defective, incorrect or materially different from its description, we will review the issue and provide an appropriate remedy in accordance with applicable law.

Any applicable manufacturer's warranty or ESSETIKA warranty will be communicated separately and does not restrict statutory consumer rights.

4. Damaged, Defective or Incorrect Products

Something Not Right? We're Here to Help.

We want every ESSETIKA order to arrive in the condition and specification promised.

Please inspect your order as soon as reasonably possible after delivery.

If you receive a product that is:

• Damaged during delivery

• Defective or not functioning as intended

• Different from the product ordered

• Missing an essential component or accessory

• Materially different from its advertised description

Please contact support@essetika.com promptly.

For visible delivery damage, we recommend reporting the problem within 48 hours of delivery, where reasonably possible. For other issues identified on arrival, we encourage you to contact us within 7 days. These reporting periods help us investigate issues quickly but do not limit your rights under applicable consumer law.

When contacting us, please provide:

• Your order number

• The name of the affected product

• A brief explanation of the issue

• Clear photographs or a short video showing the problem, where reasonably available

An unboxing video is helpful but is not mandatory for a genuine claim.

Our team may request additional relevant information or reasonable troubleshooting steps to assess the issue.

Once the problem is confirmed, we will arrange an appropriate resolution, which may include a replacement, return or refund, depending on the circumstances and applicable consumer rights.

For verified delivery damage, defects or incorrect items, reasonable return-shipping arrangements will be handled by ESSETIKA.

5. How to Request a Return or Replacement

To start a request, contact:

Email: support@essetika.com

Website: www.essetika.com

Please include your order number and the reason for your request.

Our support team will review the information and advise you of the next steps.

If a physical return is required, we will provide return instructions or help arrange an appropriate collection method.

Please do not send a product back without first contacting us and receiving return instructions.

Unannounced returns may be delayed while we establish the relevant order details.

6. Exchanges

For hygiene-sensitive and personal-use products, we do not offer exchanges for reasons such as:

• Change of mind

• Choosing the wrong colour or variant

• Personal preference

• No longer needing the product

• Finding a similar product elsewhere

• Dissatisfaction unrelated to a product defect or misdescription

Where an item arrives damaged, defective or incorrect, an appropriate replacement or other legally required remedy may be offered.

Any discretionary exchange for a return-eligible product must be approved before the item is sent back.

7. Order Cancellations

We understand that plans can change.

If you need to cancel an order, contact us at support@essetika.com as soon as possible.

We will attempt to accommodate cancellation requests received before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible through our normal order-processing system. Any subsequent request will be assessed according to the applicable return terms and consumer rights.

If ESSETIKA cancels an order that has already been paid for, the amount collected for the cancelled items will be refunded.

Any cancellation charges, where applicable, will comply with applicable law.

8. Refunds

Once an eligible return or refund request is approved, we will inform you by email.

Where physical inspection is necessary, the refund will ordinarily be processed after the returned item has been received and assessed.

Prepaid Orders

Approved refunds will ordinarily be initiated to the original payment method within 5–7 business days after approval and completion of any necessary return inspection.

Your bank, card issuer or payment provider may require additional time to reflect the amount in your account.

Cash on Delivery (COD) Orders

Where a refund is approved for a COD order, the refund may be transferred to a verified bank account or UPI account provided by the customer through an approved communication process.

Refunds will be issued in accordance with applicable payment and consumer-protection requirements.

Shipping Charges

For discretionary change-of-mind returns that ESSETIKA expressly accepts, return-shipping costs are generally the customer's responsibility unless otherwise agreed.

For confirmed defective, damaged, incorrect or legally non-compliant products, applicable return-shipping costs will be handled by ESSETIKA.

Any refund deductions will be communicated clearly and will not be applied where prohibited by law.

9. Items That Are Not Eligible for Discretionary Refunds

The following are generally excluded from change-of-mind refunds:

• Personal-use and hygiene-sensitive products

• Beauty, skincare, haircare and toiletry products

• Opened or used electronic devices and accessories

• Intimate apparel and similar hygiene-sensitive clothing

• Consumable or perishable products

• Personalized or custom-made products

• Digital downloads, guides and downloadable content once supplied or accessed

• Complimentary gifts and promotional items supplied without a separate purchase price

• Items expressly marked Final Sale or Non-Returnable

These exclusions apply to discretionary returns only and do not override applicable statutory rights.

Where an eligible product is returned as part of a promotional bundle, any related complimentary physical items may also need to be returned.

10. Digital Products & Complimentary Guides

Certain ESSETIKA purchases may include complimentary digital guides, manuals or other downloadable content.

For example, a styling guide may be supplied with an eligible hair-styling product.

Digital content that has already been supplied or accessed is generally not eligible for change-of-mind refunds.

Complimentary digital content has no separate refundable value unless expressly stated otherwise.

Any applicable consumer rights concerning defective, inaccessible or misdescribed digital content remain unaffected.

11. Customer Care & Grievance Resolution

We believe that genuine customer concerns deserve proper attention.

For order-related concerns, returns, refunds, replacements or complaints, please contact:

ESSETIKA Customer Support

Email: support@essetika.com
Website: www.essetika.com

We will acknowledge consumer complaints within 48 hours and work towards resolution within the timelines required by applicable law.

Where a complaint needs formal escalation, customers may contact our designated grievance officer using the details published in our Contact Information or Grievance Redressal section.

12. Your Consumer Rights

Nothing in this policy excludes, restricts or overrides rights available to customers under applicable Indian consumer-protection laws.

This includes rights relating to defective products, goods that materially differ from their description, incorrect or deficient supplies, and delivery failures where applicable law requires a remedy.

Where a legal requirement conflicts with any provision of this policy, the applicable legal requirement will prevail.

ESSETIKA

Distinct by Design.

Questions about your order?
We're here to help at support@essetika.com.