Contact information

Contact Information

Last Updated: 2 November 2026

We're Here to Help

At ESSETIKA, we believe that exceptional products deserve equally thoughtful customer care.

Whether you have a question before purchasing, need assistance with an existing order or would like to share feedback, our team is here to help make your experience straightforward and reassuring.

Below you'll find the appropriate contact details for reaching us.

1. Customer Support

For assistance with purchases and orders, please contact our dedicated customer-support team.

ESSETIKA Customer Support

Email: support@essetika.com
Website: https://www.essetika.com
Customer Care Phone: [Insert official customer-support number]

Our customer-support team handles enquiries relating to:

  • Product information and pre-purchase questions

  • Order confirmation and payment enquiries

  • Shipping updates and delivery tracking

  • Order cancellations and modifications

  • Returns, replacements and refunds

  • Damaged, defective or incorrect products

  • Product usage and troubleshooting

  • General shopping assistance

To help us assist you efficiently, please include your order number, registered email address and a brief description of your enquiry, where applicable.

For product-related issues, photographs or videos may help us understand and resolve your concern.

2. General & Business Enquiries

For general brand communication, business opportunities, collaborations and other non-order-related matters, please contact:

Email: hello@essetika.com

We welcome genuine enquiries concerning ESSETIKA, our products and potential business relationships.

For faster assistance with existing purchases, please use our dedicated customer-support address.

3. Returns, Refunds & Order Cancellations

If you need assistance with a cancellation, return, exchange, replacement or refund, please contact:

Email: support@essetika.com

Return and refund eligibility depends on the product category, order circumstances and the conditions outlined in our Returns & Refunds Policy.

Certain hygiene-sensitive, beauty, personal-care and other designated products are not eligible for discretionary change-of-mind returns.

However, customers retain their applicable rights concerning damaged, defective, incorrect or materially misdescribed products.

Please contact us before returning any product so that our team can provide appropriate instructions.

4. Business & Registered Contact Details

Brand Name: ESSETIKA

Legal Business Name: ESSETIKA LIFESTYLE & WELLNESS

Website: https://www.essetika.com

General Email: hello@essetika.com

Customer Support Email: support@essetika.com

ESSETIKA operates as an online ecommerce business serving eligible delivery locations, primarily within India.

5. Grievance Redressal

Your Concerns Matter

We are committed to addressing genuine customer concerns fairly and transparently.

If you are dissatisfied with an order, product, service or the resolution provided by our customer-support team, you may request formal grievance review.

Email: support@essetika.com

Please include the subject line Customer Grievance — ESSETIKA when submitting a grievance by email.

We will acknowledge receipt of consumer grievances within 48 hours and work towards resolution within one month of receipt, in accordance with applicable Indian consumer-protection requirements.

Where a matter requires additional investigation, we will communicate relevant updates.

Customers retain the right to pursue available remedies under applicable consumer-protection laws.

6. Protecting Your Information

Your privacy and security are important to us.

When contacting ESSETIKA, please provide only the information reasonably necessary for us to assist you.

For your protection:

  • Do not share passwords, OTPs, card PINs or UPI PINs.

  • Do not send complete payment-card details by email.

  • Verify that order-related communications come through legitimate ESSETIKA channels.

  • Report suspicious communications claiming to represent our brand.

Our handling of personal information is described in our Privacy Policy.

7. Additional Information

For more information about shopping with ESSETIKA, please refer to our published policies:

  • Returns & Refunds Policy — Return eligibility, replacements, cancellations and refunds.

  • Shipping & Delivery Policy — Processing, tracking, delivery timelines and shipping-related issues.

  • Terms of Service — Conditions governing purchases and website use.

  • Privacy Policy — Collection, use and protection of personal information.

If you cannot find the information you need, please reach out to our support team.

ESSETIKA

Distinct by Design.

Useful. Beautiful. Distinct.

Customer Support: support@essetika.com
General Enquiries: hello@essetika.com
Website: www.essetika.com